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Receptionist (Casual)

Location Ballymena, County Antrim
Sector
Job type Temporary
Salary Up to £9.79 per hour
Published about 1 month ago
Start date ASAP
Contact Louise McCollum
Job ref BMSTR1608_1660670916

Job description

Receptionist required for Ballymena area to work on a casual basis - hours available Mon-Sun on as & when basis - 9.79ph

MAIN PURPOSE OF THE JOB

To provide a courteous and efficient reception service to the general public and to provide routine clerical assistance to the Office Administrator.

MAIN DUTIES AND RESPONSIBILITIES

  1. Service Delivery
  • Provide a courteous, efficient and effective reception service in line with the Centre's objective of providing quality service to customers.
  • Implement emergency procedures, medical, fire alarm, pool alarm etc, in accordance with Seven Towers Leisure Centre's Normal Operating Procedures (NOP's) and Emergency Action Plans (EAP's)
  • Control and monitor lighting for various areas within the leisure Centre.
  • Operate computerized bookings and point of sale system and issue relevant tickets to users for both Seven Towers Leisure Centre and Sentry Hill.
  • Ensure authorization of issued refunds and complementary vouchers when required.
  • Amalgamate, balance and verify daily facilities cash, cheques, visa etc and complete appropriate documentation in accordance with standard procedures.
  • Check, prepare and make up till floats in accordance with centre procedures.
  • Provide details of all leisure centre and Sentry Hill activities and facilities.
  • Control ticket sales for special events for Council wide facilities, posting tickets to customers when necessary.
  • Have a sound knowledge of the Council wide services and provide information on same.
  • Operate switchboard promptly answering incoming calls in line with centre procedure, amending the voicemail message as required.
  • Operate the centers public address system effectively in accordance with Reception procedure.
  • Maintain a high level of Customer Care including taking ownership of customer queries and complaints ensuring any unresolved issues are forwarded to the Office Administrator.
  • Receipt of lost property, including receipt and special care of valuables in line with lost property procedure.
  • Processing of switch and credit card transactions in line with Best Practice.
  • Receipt and safe return of deposits for equipment hire - party c.d.'s footballs etc.
  • Follow the centre's Policy regarding the safe use of swimming pools, issue of session - bands and call-out of customers from the swimming pools, monitoring numbers in accordance with the centre's Access Policy.
  • Control the entry of non-payers and undesirables in line with council's child protection policy, including supervision of public at reception and operation of disabled barriers and service call alarm.
  • Record the entry of visitors/contractors entering and leaving the building in line with centre's Emergency Action Plan, issuing all visitors with STLC visitor's badges.
  • Ensure all customers details are kept in a safe environment (Data Protection)
  • Deal with/forward all enquiries regarding Fins Swimming Programme, Seven Towers Gymnastics Club, all centre based courses, classes and activity schemes.
  • Actively promote Profiles and Leisure Centre membership packages, process and issue memberships, including enforcement of Council policy regarding categories
  • Safe use, operation and securing of disabled lift from reception to café.
  • Carry out communication via walkie - talkie between reception and Duty Officer, maintenance personnel and Centre attendants in order to relay information. E.g. Customer booking details etc.
  • Record administrative enquiries and pass to administration for action.
  • Undertake any other duties assigned by the Administration Officer/Duty Officer.
  • Co-operate with the Council, its officers and staff, to enable them as far as necessary, to confirm and comply with any duty or requirement imposed as a result of any new law that may be in force regarding health and safety.

Essential Criteria;

1 GCSE Maths and English Language (Grade C or above)
or equivalent 1 year's relevant administrative experience.

  • Six months clerical experience in a customer focused
    environment and;
  • A minimum of 6 months' experience of using Microsoft Office

Or as an alternative candidates who do not possess the required educational qualifications but who can demonstrate 4 years' relevant experience in a similar role may be considered.

It is essential to possess a minimum of RSA Stage II (Parts 1 and 2) Word processing, or equivalent.

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