Job description

Job Title: Rental Co-ordinator

Company: Jans Lifestyle

Location: 41 Boucher Road, Belfast, BT126HR

Salary: £25,000 plus bonuses

Job Overview

Jans Lifestyle is looking for a Rental Co-ordinator to be responsible for the day-to-day activity of their Belfast rental location ensuring the highest levels of customer service and satisfaction are reached in line with company process and time frames.

Job Duties

• Develop and review policies, programs and procedures concerning customer relations and services provided at depot level.
• Motivate and train the rental team on all aspects of customer excellence.
• Ensure all customer information is entered correctly and inform customers about liability reduction options, and our Terms and Conditions.
• Demonstrate the rental vehicle and all equipment to ensure that customers understand how to operate the vehicle.
• Handle any customer concerns and if necessary, problem solve.
• Liaise with other organisational departments if necessary to achieve customer satisfaction.
• Keep operational efficiency at the forefront of depot activity.
• Ensure all rental vehicles are cleaned and inspected for damage before and after each hire and report any maintenance or damage concerns to the General Manager.
• Provide direction and feedback to team members and assist the General Manager with recruitment of new customer service staff.
• Pro-actively upsell additional sales items and strive to achieve depot targets.

Essential Criteria

• Have a full, clean valid UK driving licence
• The ability to interact well with customers and make them feel valued
• Able to work well under pressure, both independently and within a team
• Be reliable, flexible, and able to demonstrate high standards when working to targets and customer expectations
• Take responsibility and act on own initiative where necessary.
• Manage customer expectations and conflict resolution
• Achieve sales targets
• Effective time management
• Strong Computer skills in Excel, teams, and 3rd Party Programs
• Must have the ability to work flexible hours, including over weekends and Public Holidays when required

Preferred Criteria

• Previous experience in the vehicle rental sector
• Product/industry knowledge would be an advantage

ONNISL