Job description

• Provide administrative support to the Sales and Design team in the administration of all contract projects from inception to production and despatch
• Carry out administrative duties to include Word Processing, Excel and general office duties.
• Instruct sales personnel in requirements for the successful administration of their projects ensuring that hand trials/seaming diagram approvals and purchase orders are received prior to order entry. This includes sourcing previous production details for order re-entry.
• Work closely with Production Planning and Custom Despatch to ensure order entry and despatch deadlines are met
• Provide support in the communication process between sales and support services
• Respond effectively to incoming telephone calls and emails with appropriate follow up to ensure customer service
• Keep stock records and order office supplies, samples & A4 folders as required
• Despatch samples/hand trials via couriers/post as necessary and deal with office post arrangements.
• Enter orders into JDE and control sheets
• Co-ordination of order acknowledgements direct to the client including pro-forma payments
• Enter new projects into Custom Project Management System and Update Custom Project Management status including the preparation of Design Overviews for production.
• Book transport for Custom Despatch and liaise with Custom Despatch department on despatch dates.
• Liaise directly with customers including international customers.
• Manage export paperwork for example Eur 1, Certificates of Origins including co-ordination with the Chamber of Commerce.
• Undertake successful lodgement of Letter of Credit applications and other cash collections
• Liaise with Sales Teams and clients on payment of deposits and outstanding invoices.
• Organising shipments, including international shipments with outside carriers and hauliers.
• Liaise with Accounts in the reconciliation of accounts
• Arrange for payment of invoices to outside suppliers.

Provide administrative support to the Contract Sales Directors