Job description

Sales Co-ordinator

We are currently looking for a sales co-ordinator to join the team for one of our client's based in Antrim. The sales co-ordinator will be responsible for delivering customer excellence from beginning to end providing a professional, approachable, customer service to the client customer base. The sales co-ordinator will be responsible for overseeing the sales order processing, liaising with production, sales, technical and logistics.

Job Responsibilities include:

• Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements
• Ensure accurate and timely preparation of quotations using in house pricing matrix
• Working closely with sales, daily production, and planning departments to ensure orders are fulfilled on time and in full (OTIF)
• Being the first point of contact with designated customers in relation to all issues
• Dealing with and responding to ad hoc and customer enquiries (telephone / email).
• Handling customer complaints.
• Operating and development of an ERP/sales order processing system (Processing/Checking order intake and order acknowledgements)
• Ensuring all administration is accurate, clear, concise and up to date to ensure accounts can be managed by relevant team members as and when required
• Providing backup support to extend the external sales team.
• Supporting the delivery of departmental targets and KPIs through effective customer relationship management
• Management of House Accounts
• Any other duties as required.

Essential Criteria

• Minimum of GCSE (or equivalent) grades A-C in Maths and English.
• At least 6 month's office/administrative experience dealing with customers.
• Working to tight deadlines and proficient in Microsoft Office.
• Strong interpersonal skills & influencing skills, with the ability to build relationships with customers and multiple departments within the business.
• Ability to work to a high standard.
• Good initiative & problem-solving ability.
• Meticulous approach to accuracy.

Desirable Criteria

• Previous account management experience

Hours of Work

• 40 hours per week (exclusive of breaktimes)
• Monday - Friday 8.30am -5.00pm

Salary

• £20,300 - £22,650

Job Type- Full time, Permanent

If you are interested in the above position please apply and a member of the Staffline team will be in touch with those shortlisted

MNASL