Sales Co-ordinator

We are recruiting for a Sales Co-ordinator to join the team for one of our clients in Antrim on a full-time permanent basis. The client is the UK's leading manufacturer of interior and exterior MDF mouldings. They produce skirting and architrave, door linings, window board, stair accessories, kitchen mouldings, picture frame mouldings, cladding, fascia and soffit, decorative bargeboard and window components.

The successful candidate will be responsible for delivering customer excellence from beginning to end providing a professional, approachable, customer service to the client's customer base. You will be responsible for overseeing the sales order processing, liaising with production, sales, technical and logistics.

Job Responsibilities:

• Proactively pursue customer orders & agreed customer actions to ensure orders are produced as per customer requirements.
• Ensure accurate and timely preparation of quotations using in house pricing matrix
• Working closely with sales, daily production and planning departments to endure orders are fulfilled on time and in full
• Being the first point of contact with designated customers in relation to all issues
• Dealing with and responding to ad hoc and customer enquiries (telephone / email)
• Handling customer complaints
• Operating and development of an ERP/ Sales order processing system
• Ensuring all administration is accurate, clear, concise and up to date to ensure accounts can be managed by relevant team members as and when required
• Providing backup support to extend the external sales team
• Supporting the delivery of departmental targets and KPI's through effective customer relationship management
• Management of house accounts
• Any other duties as required

Essential Criteria:

• Minimum of GCSE grades A-C in Math's and English (or equivalent)
• At least 6 months office/ admin experience dealing with customers
• Working to tight deadlines and proficient in Microsoft office
• Strong interpersonal skills & influencing skills with the ability to build relationships with customers and multiple departments within the business
• Ability to work to a high standard
• Good initiative & problem- solving ability
• Meticulous approach to accuracy

Desirable Criteria:

• Previous account management experience

Hours or work:

• Monday to Friday from 8.30am to 5pm

Salary:

• Depending on experience but salary will range from £21,548 - £23,899.

Benefits:

• Quarterly share bonus (further details)
• Total customer satisfaction bonus (further details)
• Monthly company value awards
• Bright idea awards
• Holiday treats
• Service awards
• Yearly full attendance awards
• Numerous training opportunities
• 5.6 weeks holiday
• Death in service cover = £20k
• Pension scheme
• Various other benefits - details can be provided

Job Type: Full time - Permanent

If you are interested in the above position, please apply and a member of the Staffline team will be in touch with those successful applicants.

MNASL