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Senior Application Support Officer

Location Belfast, County Antrim
Sector
Job type Temporary
Salary Negotiable
Published 24 days ago
Start date ASAP
Contact Kim Martin
Job ref EA0911_1636474458

Job description

Role: BESL / Senior Application Support Officer

Rate of Pay: £10.73 - £13.08

Location: Education Authority Belfast

Duration: November 2022

Hours: 36hrs per week

Closing date: 17th November 12noon

Job Description:


Assist with the preparation and production of interface files e.g Free School Meals payment files.
Assist with the reconciliation of BACS reject payments.
Maintenance of users/addresses on EA applications.
Routine amendments to reports.
Resolution of IT Service desk calls. Assessing the call and using problem solving skills to resolve the issue for the user or where necessary assign or escalate the call to the most suitable officer.
Update and maintain users and computers on Active Directory and assets on KACE.
Assist with the design, review and update of IT support service procedures and forms.
Liaise with various external maintenance contractors.
Monitor systems to ensure most efficient operation.
Test and evaluate software as required.
To carry out any required daily administrative duties.
Any other duties as required to support ICT



Essential Criteria:


Experience of application support in a work environment
Experience of using standard MsOffice/MS365 suite e.g. word, excel
Experience of using Windows 10 in a work environment
Excellent IT problem solving skills
The applicant must have good communication skills and be customer focused.
Use of a vehicle to visit sites and work in other ICT offices across EA as and when required.
Willingness to learn. Able to follow procedures & instructions and complete tasks to timescale
Ability to work alone and as part of a team
Good time keeping and attendance

Desirable:

Report writing skills e.g. Crystal/COGNOS/SSRS

Successful applicants will be required to undertake an Access NI Disclosure check at a cost of £33. A person's criminal record will not, in itself, debar that person from being appointed to this post. Any information given will be treated in the strictest confidence.

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, Kim Martin will be in touch to confirm if you have been shortlisted.

**PLEASE NOTE THIS ROLE MAY BE FILLED VERY QUICKLY BUT WE WILL KEEP YOUR DETAILS ON FILE FOR ANY FUTURE ROLES THAT COME THROUGH THAT YOU MAY BE INTERESTED IN**

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