Main Duties &Responsibilities

* Take calls from customers in relation to requests for service or breakdown assistance.

* Provide a clear understanding of the customers issue so that the Service Manager or Service Engineer can deal with it efficiently.

* Liaise with the Service Manager to assist in the planning of engineering activities

* Maintain the Engineers daily planner and update as required and send out to relevant personnel

* Communicate with customers to advise when an engineer will be on site.

* Communicate with customers to advise if there is any change to planned visit already arranged.

* Collect Service Reports from Service Engineers on a daily basis

* Collect Weekly Time Sheets by gam on a Monday morning

* Collation &Processing of Service Invoices

* Ensure Parts and Materials used or delivered by service engineers are allocated and invoiced accordingly referring packaging materials to be invoiced to the front office.

* Generate quotations for service work and parts

* Generate quotation for service contracts

* Maintain service contracts ensuring scheduled service work is planned and carried out.

* Generate tooling and machine delivery paper work for all dispatches

* Maintain Machine Database

* Set up and Maintain Tooling Database

* Maintain Printer Database * Preparation and distribution of weekly and monthly service hours to JMC management team with a view to implementing daily.

* Assist with Spare Parts when required including holiday cover. This will include ordering, arranging collection from suppliers, shipping to customers and ensuring invoice and delivery paperwork is generated.

* Assist with Debtors when required.

* Coordinate with the sales team on machine deliveries due in from suppliers and deliveries due out to the customer

#INDPRTDWN23