Job description

Do you have a passion for providing excellent customer service? Do you thrive on problem-solving, and are you highly organised and efficient? We are looking for someone with this proven skillset to step into an exciting opportunity working with our award-winning client. Could you be the Service Coordinator we're looking for?

The company you'll join has been running for six generations and is a leading supplier of their specialist equipment. As their new Service Coordinator, you will be responsible for a variety of duties, with a heavy emphasis on aftersales customer care, making a difference to the customers who need it most.

Essential Criteria

• Recent experience in a customer service role
• Excellent abilities to communicate, including a professional telephone manner
• Excellent administrative skills, including Excel spreadsheets
• Empathy and patience for dealing with customers
• Excellent problem-solving skills
• A-Level/BTEC or similar level qualification

Your day might include:

• Phone calls responding to aftersales enquiries, solving customer issues
• Co-ordinating, monitoring and improving field service activities.
• Providing support and guidance to service personnel who perform on-site routine services including installation, maintenance, and repair.
• Scheduling service/repair callout and appointments, and preparing quotations
• Ensure workshop is highly organised and tidy at all times
• Ensure all relevant paperwork is completed accurately
• Managing Fleet vans service, PSV requirements and mobility administrative system
• Treating all customers with patience, respect and be aware that many of our customers have disabilities or learning difficulties and require clear communications.
• Develop good working relationships with other staff.
• Varied day to day administrative tasks

The above reflects the main elements associated with this position - it is not intended to be exclusive or exhaustive. Full training will be provided on our client's systems and products.

Apply today and contact Bethany Millican at Staffline if you have any queries.

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