To be responsible for maintaining the cleanliness of the entire Spa area in particular the treatments rooms, changing rooms, treatments rooms, toilets, pool area, showers and relaxation areas. These areas should be kept in a neat, tidy and hygienic manner in accordance with approved standards and health and safety standards.
To welcome guests/clients into the Spa area, putting them at ease and providing them with a high level of personal attention. Where necessary, taking guest shoes, guiding to changing rooms, provision of robes etc as well as pointing out the location of different areas of the Spa and explaining the facilities.
To carry out all treatments on guests / clients as requested and ensuring their experience of Treatments are comfortable and relaxing.
When with a client/guest, to explain fully the procedure/treatment being undertaken prior to doing so and to establish in advance of commencing the treatment:
a. Guest's comfort level, (temperature, lighting and pressure)
b. Any history of medical complaints, injuries, allergies etc. that you should be aware of prior to commencing treatment. (discussion of pre treatment questionnaire.)
Throughout duration of treatment, to check with guest to ensure that he/she is comfortable throughout the experience.
To cover receptionist duties as required ie. Break times, quiet periods in the Spa.
To ensure that lockers are stocked with clean linen at all times and remove soiled linen from changing rooms and relaxation areas.