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Location Downpatrick
Job type Permanent
Salary Negotiable
Published about 2 months ago
Contact Angela Hughes
Job ref 301122SUPPWORK_1674664687

Job description



£10.49 - £10.69 PER HOUR



Job Purpose:

To work as part of a team of support staff to provide individual, person-centred support for service users with learning disabilities and difficulties, complex needs and autism in a supported housing service

Core Duties:

Compassion and Care

  • Provide person-centred support to service users as identified in their support plans


  • Facilitate and enhance their daily and independent living skills


  • Inspire our service users to succeed and develop

Customer focus

  • Act as a nominated co-worker for allocated service users, putting the service user at the heart of what they do

High Standards

  • Accurately maintain records in line with the organisations policies and procedures, adhering to all guidelines and best practice

Role Model

  • Be a positive, proactive and supportive member of our team

Creativity and Initiative

  • Proactively develop new ideas to support our service users and to enhance how we work for our service users

Job Activities:

Service Lead -

  • Responsible for leading a shift, delegating key tasks to team members, ensuring all tasks are completed, and be the first point of escalation of issues
  • Plan and implement activities on a shift including staffing levels, work allocation, transport.
  • Ensure communication is effective and transparent to team members and service users, and all policies and procedures are understood and followed
  • Report significant events to the relevant stakeholders in line with the organisation's policies and procedures e.g. RQIA, NISCC, Supporting People, HSC Trusts, families.
  • Safeguard the use of service users' finances, managing checks and audits
  • Ensure the medication policy is adhered to by all team members and breaches are escalated
  • Complete sleep overs as required and be first response for any crisis intervention that may occur throughout the night

Support -

  • Support our service users to meet their physical, personal and emotional needs as identified in their support plans, identifying and reporting changes in servicer users' needs
  • Support service users with growing their life skills, including advice & guidance to manage personal budgets, maintaining their property, living as part of a household, and to look after their health and wellbeing
  • Participate in the planning and development of structured activity programmes for service users, which may include supporting service users with day activities and assessments
  • Assist service users to overcome social exclusion by supporting them to attend and take part in community based social activities and play their part in the local community
  • Fulfil the role as a Key Worker for service users and lead all liaisons with parents, carers, next of kin, medical professionals other third parties to ensure the best standard of support for each service user
  • Review regular progression of service user's SMART goals and outcomes. This includes the sourcing and implementation of additional support to achieve the goals.
  • Maintain and review all Care/Support Plans and all relevant service user documentation

Care -

  • Protect the rights and promote the interests of the service user
  • Strive to establish and maintain the trust and confidence of the servicer user
  • Promote the independence of service users while protecting them from danger and harm
  • Take part in the collection and distribution of money from our central office to your working location
  • Support our service users with eating, drinking, personal care, and mobility as may be required and in line their support plans and best practice
  • Report and escalate incidents appropriately and in good time, in line with our policies and procedures
  • Maintain annual registration with the NISCC

General -

  • Uphold the Mainstay DRP Code of Professional Conduct, in your role as a NISCC registered health and social care professional
  • Actively participate in supervisions with your manager and develop your skills in required areas
  • Actively and positively participate in regular team meetings
  • Attend training events and courses as required in the fulfilment of your role
  • Accurately maintain all records and administration in line with our policies and procedures, including using our online care logging system, and providing effective handover information to team members
  • Adhere to all health and safety requirements in the fulfilment of the role





Education\ Qualifications & Experience:

NVQ/QCF Level 2 in Social Care (Adults) or an equivalent qualification, PLUS at least one year's experience of working with people who have a learning disability


Relevant training such as NISCC Induction PLUS two years' experience of working with people who have a learning disability and autism

Experience of administering medication

Full Driving Licence acceptable to the organisation's insurers

Completed NVQ/QCF Level 3 in Social Care (Adults)
1 years' experience of working with adults with learning disability

Skills and Attributes:

· Compassion and Care - Able to demonstrate a genuine care and commitment to our service users

· Motivational - Able and confident to lead, motivate and organise a shift team, and able to work under pressure

· Customer Focus - Always puts the service user first

· Empowering - Creates an environment of trust and positivity, shares information between team members and empowers our service users to be their best

· High Standards - Excellent interpersonal, written and verbal communication skills, with strong ability in administration and recording

· Role Model - Strong team player

· Creativity and Initiative - Proactive in exploring new ideas to help support our service users to reach their goals


Please forward your CV to Angela Hughes at Staffline Recruitment by clicking on APPLY. You can also contact Angela on 02890242824 ext 404 or 07826064920

The Staffline Recruitment Specialist Team is a dedicated division within Staffline Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.


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