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Switchboard Operator

Location Lurgan, County Armagh
Sector
Job type Permanent
Salary £10.50 - £11.5 per hour
Published about 2 months ago
Start date asap
Contact Kerry Hassett
Job ref PORBMW_1660917113

Job description

40hrs per week, working 5 shifts between Mon - Sun. Operational hour are Mon - Fri 0800-1800, Sat 0900-1700 and/or Sun 1000-1600.

Salary: £10.50 per hour

About the role:

  • Managing high levels of incoming calls that require redirected to the relevant department
  • Answer calls in a professional and efficient manner, demonstrating a high level of customer service
  • Capture and log call details to track workload and productivity
  • Ensure correct procedures are adhered to
  • Work as part of a team to achieve operational expectations
  • To undertake additional duties in line with management requests as required.
  • Meet individually set KPIs

About you:

  • Previous switchboard/call centre experience
  • Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.

Essential

  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

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