Hours: 40hrs per week, working 5 shifts between Mon - Sun. Operational hour are Mon - Fri 0800-1800, Sat 0900-1700 and/or Sun 1000-1600.

Salary: £10.50 per hour

About the role:

• Managing high levels of incoming calls that require redirected to the relevant department
• Answer calls in a professional and efficient manner, demonstrating a high level of customer service
• Capture and log call details to track workload and productivity
• Ensure correct procedures are adhered to
• Work as part of a team to achieve operational expectations
• To undertake additional duties in line with management requests as required.
• Meet individually set KPIs

About you:

• Previous switchboard/call centre experience
• Must have good knowledge of Microsoft Office, Outlook, Word, Excel and PowerPoint.
• Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
• Ability to work in a fast-paced environment.
• Ability to manage workload to meet team deadlines.
• A willingness to learn and develop and show high level of commitment and professionalism.

Essential

• Applicants must have a 5-year checkable history.
• You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.