| Location | Craigavon |
| Sector | |
| Job type | Permanent |
| Salary | Up to £10.52 per hour |
| Published | 22 days ago |
| Start date | asap |
| Contact | Kerry Hassett |
| Job ref | PORMP_1673019655 |
- Maintain the product database to ensure that the information is kept up to date, accurate and accessible to production staff. This is a key function of this role and involves a broad and deep knowledge and understanding of the product mix within the Craigavon site.
- Ensure that reports are prepared in advance of deadlines. These reports include customer KPI reports as well as weekly management KPI figures
- Ensure customer complaints are followed up where necessary
- Ensure all messages from customers are relayed quickly and accurately to the appropriate member of the technical team.
- When dealing with customers, remember - honesty, courtesy and professionalism
- Ensure that the office files are maintained and up to date
- Maintain office files in a manner in which they are easily accessible.
- Answering the telephone and dealing with minor issues raised by the floor in relation to the product database
- Monitor and report staff attendance figures on a weekly basis
- Gather key management information and use this information to prepare both management and customer key performance indicator (KPI) reports.
- From time to time additional duties may arise that you will be required to undertake e.g. projects/travel and you should be prepared to fit this into your work schedule.
- Coordinate taste panels in a timely manner
- Coordinate Document Control ensuring information is up to date and correct accordingly
- Any other duties, that may be required by the manager
