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Technical Support Engineer

Location Belfast, County Antrim
Sector
Job type Permanent
Salary Negotiable
Published over 1 year ago
Start date ASAP
Contact Jonathan McConnell
Job ref JM225_1542731435

Job description

Technical Support Engineer

Location: Belfast, County Antrim, Northern Ireland

Salary: Negotiable

Grafton Specialist Recruitment has been retained to recruit Technical Support Engineers for a leading software company based in Belfast, County Antrim, Northern Ireland.

With office space in Belfast and continental Europe this well established and financially secure software firm is a leading supplier of innovative software to some of the worlds leading corporations.

The Role

As a Technical Support Engineer, you will provide first point of contact to a vast array of corporate customers utilising telephone, email, web chat and in certain circumstances on-site.

Responsibilities

  • Provide first point of contact for customers experiencing technical or software issues
  • Take ownership and responsibility for on-boarding of new clients. This may be remotely or on-site
  • Enhance customer relations through the provision of world class customer service
  • Be proactive in working with development teams to diagnose and address common issues and provide feedback on performance
  • Provide technical support to the sales teams when needed

Ideal Skills and Qualities Required

  • 2 years experience providing technical support in a corporate environment
  • Relevant third level qualification
  • Excellent communication skills
  • Outstanding analytical and problem-solving skills
  • Experience with Teamviewer or similar applications

The Rewards

The successful candidate will enjoy a competitive starting salary that is negotiable based on experience with an excellent benefits package.

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Health & Safety, HR, IT, Sales & Marketing, Manufacturing and Procurement.

Ref: SPENG

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