Technical Support Engineer

Location Belfast, County Antrim
Job type Permanent
Salary Negotiable
Published over 1 year ago
Start date ASAP
Contact Jonathan McConnell
Job ref JM225_1542731435

Job description

Technical Support Engineer

Location: Belfast, County Antrim, Northern Ireland

Salary: Negotiable

Grafton Specialist Recruitment has been retained to recruit Technical Support Engineers for a leading software company based in Belfast, County Antrim, Northern Ireland.

With office space in Belfast and continental Europe this well established and financially secure software firm is a leading supplier of innovative software to some of the worlds leading corporations.

The Role

As a Technical Support Engineer, you will provide first point of contact to a vast array of corporate customers utilising telephone, email, web chat and in certain circumstances on-site.


  • Provide first point of contact for customers experiencing technical or software issues
  • Take ownership and responsibility for on-boarding of new clients. This may be remotely or on-site
  • Enhance customer relations through the provision of world class customer service
  • Be proactive in working with development teams to diagnose and address common issues and provide feedback on performance
  • Provide technical support to the sales teams when needed

Ideal Skills and Qualities Required

  • 2 years experience providing technical support in a corporate environment
  • Relevant third level qualification
  • Excellent communication skills
  • Outstanding analytical and problem-solving skills
  • Experience with Teamviewer or similar applications

The Rewards

The successful candidate will enjoy a competitive starting salary that is negotiable based on experience with an excellent benefits package.

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Health & Safety, HR, IT, Sales & Marketing, Manufacturing and Procurement.


Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!