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Telesales executive

Location Lisburn, County Antrim
Sector
Job type Permanent
Salary Parking onsite, Canteen
Published about 1 month ago
Start date 13/07/2021
Contact Gabriel Hamill
Job ref GHTELESYSCO_1625085713

Job description

Our client, an award winning food supplier has an exciting opening for a Telesales Executive to work from their headquarters in Lisburn.

(PERMANENT FULL-TIME ROLE, 40 HRS PER WEEK))

Key Accountabilities:

Act as the first point of contact with our Customers through our contact channels, consistently displaying full ownership of customer requests.

Increase Customers awareness across our clients full product offering, while understanding the customers' business to best match their needs.

Constantly put the customer at the heart of everything you do.

Process all customer enquiries, orders and general administration timely and accurately.

Achieve a strong volume of sales and retain a target margin.

Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.

Develop and maintain full product knowledge of all our clients products and the prices while also being market aware of our competitors.

Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.

Build long-term sustainable working relationships with customers and related parties by being the Voice of our client.

Have the attention to detail and experience of getting sales across the line.

Liaise with and support our clients field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.

Requirements:

Essential

Capability of proving sales track record in acquiring cross/up sell business and developing customer accounts.

Capability of proving credibility with customers and building strong customer relationships preferred.

Motivated and driven to achieve sales targets.

Excellent and accurate literacy and numeracy skills.

The ability to work in a busy environment.

Outstanding organisation skills and ability to prioritise work.

A keen interest in delivering superb customer service.

A proactive approach to problem solving and issue resolution.

Flexible with the ability to work to across multiple shift patterns.

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