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Temporary Band 4 Complaints Support Officer

Location Newtownards, County Down
Sector
Job type Temporary
Salary Up to £11.20 per hour
Published 3 months ago
Start date ASAP
Contact Kim Martin
Job ref BELSL_1616516331

Job description

Staffline are currently recruiting for 2 x Complaints Support Officers for one of our Public Sector clients in Newtownards. These are both full time temporary roles. The successful Candidates will have a strong administrative back ground and customer service skills. Full Job Description available on request. (BELSL)

1 x Temporary Band 4 for approximately 3 months to cover period of sickness and recruitment, with potential for extension to 6-12 months.

1 x Temporary Band 4 post for a 12 month maternity leave cover.

Main Duties to include

Preparing and quality assuring high level corporate letters from Directors to complainants

  • Handling phone calls to complaints department; taking complaints over the phone and dealing with upset, distressed people and some challenging behaviours.
  • Assisting with data input of complaints onto database as required

Qualifications & Experience

HNC/D (in relevant subject related to the post) or equivalent, and 1 year's administrative experience at Band 3 (or equivalent).

OR

NVQ 3 (administration related) or equivalent, and 2 year's administrative experience, at Band 3 (or equivalent).

OR

4 GCSE's (Grade A-C) or equivalent, one which must be English Language, and 3 years' experience at Administrative Band 3 (or equivalent).

  1. Experience of using computer systems and packages for:
  • Word processing
  • Managing emails
  • Data input
  • Extracting information to provide reports.

Skills & Abilities

  • Excellent and effective communication skills to meet the needs of the post in full.
  • Ability to work with a diverse range of stakeholders and develop and maintain effective working relationships.
  • Ability to work as part of a team.
  • Excellent organisational skills with an ability to prioritise own workload.
  • Ability to use own initiative.
  • Ability to analyse information received in order to produce effective responses to members of public / external agencies or other staff members.

Desirable

Experience in analysing information received in order to produce effective responses to members of public / external agencies or other staff members.

Please apply with CV to link below:

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