Banner Default Image

Training Specialist

Location Belfast
Job type Permanent
Salary Negotiable
Published over 1 year ago
Contact email Glenda Reddington
Job ref Training Specialist _1652788424

Job description

Training Specialist


Hours of work: candidate must be fully flexible for rotational shift patterns between 8am-8pm Monday to Friday. 9am-5pm Saturday & Sunday

Working alongside a superb company based in Belfast.We are looking for a motivated, self-starter with an unwavering focus on quality, service and results. This role focuses on independent monitoring, identifying skills and knowledge gaps, and qualitative reporting.

The role

  • Devise and deliver training in line with the Training Policy
  • Design, prepare, facilitate and/or review all areas of the training to meet the needs of the business, including amending all training documentation as and when required
  • Keep up to date with developments with company systems, practices and procedures
  • Support the business in providing quality and meaningful training data in line with the Training Policy
  • Ability to work under pressure and flexibly to meet business and department deadlines

Essential Criteria:

  • Experience in an L&D role in a fast-paced contact centre operation with excellent understanding of learning theory and training methodology
  • Previous experience in designing and delivering appropriate and high-quality training solutions
  • Experience in landing initiatives successfully, shown ability to lead multiple work streams and conflicting priorities
  • Excellent IT skills, in particular Microsoft Office package, excellent written and verbal communication skills (including feedback and coaching techniques), able to adapt to varied audiences
  • Logical and practical approach to problem solving and resolution

To be considered for the role, please submit your most recent CV to BELSL

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!