Location Ballymena, County Antrim
Job type Temporary
Salary £10.00 - £10.05 per hour
Published 10 months ago
Contact Carla McCamley
Job ref BA 086876_1570806675

Job description

Our client in the Ballymena area are looking to recruit a Training Support Officer to join their team on a temporary basis.

2 positions available:
Post 1= 3-6 months to cover absence
Post 2= until August 2020

Reporting to: Work Based Learning Manager

Main Duties and Responsibilities

  • Monitor trainees/apprentices attendance and progress in line with internal procedures and DfE training guidelines.
  • Source appropriate work placements.
  • Liaise with trainee/apprentice, employers, curriculum teams and Quality Improvement team to ensure quality of provision.
  • Contribute to trainee/apprentice support issues, including PTPs as required.
  • Achieve targets for trainee/apprentice monitoring visits and work placements.


Ensure that all employers who have apprentices and/or offer work placements to trainees understand the role they and their company play.

  • Source and organise, on an on-going basis, appropriate work placements for designated cohort of trainees/apprentices.
  • Complete and maintain all documentation relating to work placements/apprenticeships in accordance with DfE guidelines.
  • Ensure that the workplace meets general Health & Safety requirements and bring any issues that require attention to the Work Based Learning Manager.
  • Ensure that the employer has current Public and Employer Liability Insurance for the duration of the trainee/apprentice period in training and that a copy of insurance is held on file in the Work based Learning Administration Office.
  • Ensure that all accidents are reported and recorded according to procedures and Health and Safety Executive procedures within the required timescale.
  • Monitor, for designated cohort of trainees/apprentices, attendance and progress in line with agreed targets, using agreed documentation, as designated by the Work Based Learning Manager.
  • Visit trainees/apprentices to an agreed schedule and complete trainee/apprentices progress reviews within the prescribed time frame.
  • Ensure that non-attendance of trainees/apprentices is identified and appropriate remedial action is implemented.
  • Ensure that any lack of progress of trainees/apprentices is identified and appropriate remedial action is implemented.
  • Work with relevant curriculum and student support staff to identify trainee/apprentice support needs.
  • Participate in recruitment, marketing and induction activities for prospective trainees/ apprentices as required by Work Based Learning Manager, Marketing Manager and Student Admissions Manager.
  • Participate in the completion of trainee/apprentice PTPS and progress reviews for designated cohort of trainees.
  • Implement DfE contingency arrangements for those apprentices who lose their jobs in line with agreed DfE procedures, completing all appropriate documentation.
  • Work with student support and relevant pastoral tutor and any other internal teams to initiate any necessary action to ensure the well-being of the trainee/apprentice.
  • Work with curriculum teams to ensure all employers are provided with a training plan for their apprentice/trainee and the e-ptp system is updated regularly.
  • Provide employer/work placement provider with regular feedback on trainee/apprentice attendance and progress and to discuss any issues that may arise.
  • Provide regular feedback to Curriculum teams, Work Based Learning Manager and TSO Team Leader on trainees'/apprentices' progress.
  • Provide on-going induction for trainees/apprentices to ensure awareness of correct procedures and requirements for their specific programme.
  • Ensure all information is passed on to the Work Based Learning Manager, Training Administration Co-ordinator and Work Based Learning Administration Offices as required for the completion of claims and returns to DEL.
  • Participate in team meetings as required by Work Based Learning Manager.

Essential Criteria:

  • At least 1 years experience within the last 5 years of working to support trainees/ apprentices within a Training Organisation
  • Level 4 qualification OR at least two years experience in a role additional to that experience gained in above criterion above
  • Access to suitable transport to undertake the main duties and responsibilities of the role
  • Effective Communication skills
  • Ability to plan, prioritise and manage own workload
  • Ability to contribute to and work as part of a team
  • Competent in the use of Microsoft Office
  • Effective administration skills
  • A clear understanding of the administrative and monitoring processes associated with DFE Training contracts and ability to carry these out in accordance with DFE and other guidelines and deadlines

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!