Casual Ushers required for Ad-hoc, as and when required, including evenings, weekends, public/bank holidays in accordance with the needs of the service. Ballymena - £9.79ph
MAIN PURPOSE OF THE JOB
Provide a high standard of customer service to users of The Braid, Ballymena Town Hall, Museum and Art Centre.
Sell and serve drinks on performance/events evenings.
MAIN DUTIES AND RESPONSIBILITIES
- Service Delivery
1.1. Act as usher during events as required.
1.2. Assist, all hirers and users in the use of the premises.
1.3. Implement Emergency Procedures including Fire Evacuation and assisting public from the building.
1.4. Carry out cleaning duties at The Braid, Ballymena Town Hall, Museum and Arts Centre, including the clearing and cleaning of the bar to ensure that it meets the required hygiene standards.
1.5. Assist in the preparation of activity areas. Stage, function rooms and ancillary facilities in advance of use.
1.6. Report promptly any problems or failures of equipment or procedures.
- Prepare the bar for service ensuring that it can open promptly before performances/events.
- Serve customers including taking orders for interval drinks.
- Comply with all licensing conditions relating to the supply of alcohol.
- Use the till and other systems to ensure the correct recording of sales and stock and cash up the till at the end of the shift as required.
- Restock the Bar, and advise the Duty Officer of any shortages of stock as appropriate.
- Maintain hygiene and Food Safety requirements, in the bar following 'clean as you go' principles as required.
- Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management.
- Performance Improvement
3.1. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs.
3.2. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development.
3.3 Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money.
4.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan.
4.2. Participate in the Council's Performance and Development Review process as detailed in the published scheme.
4.3. Fulfil the legal Health and Safety duties placed on employees by:
- taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do;
- Co-operating with the Council on Health & Safety matters;
- Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE);
- Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes.
4.4. Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998.
4.5. Comply with all the Council's policies and procedures.
4.6. Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt.
* Any subsequent updates will supersede legislation identified within the Job Description
4.7. Maintain high standards of personal accountability.
4.8. Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol.
4.9. Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.
A minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.
1 years' experience of working in a similar post i.e. working directly with the public in a customer-focused environment.
Closing Date for applications Monday 13 June 2022 at 4pm