Job description

Job Title: Visitor Services Advisor

Location: Limavady RVAACC

TEMP

The Client: Causeway Coast and Glenns

The Role:

• To be the consumer face of Visit Causeway Coast and Glens (Roe Valley Arts and Cultural Centre), promoting the area as a holiday destination providing inspiration to visitors and locals of what there is to see and do in the area.

1. Ensure an exceptional level of customer service is provided to all customers.

1. Support the Destination Marketing team to create relevant content online and to provide 'real time' online engagement in a wide range of channels for example Tourism Ireland Community Forum, Facebook, Twitter and Instagram.

1. Assist the Destination Marketing Team in the preparation and updating of marketing literature Destination website and Discover NI.

1. Carry out all necessary commercial activities, linking retail and ticketing activity to the needs of the visitor, creating memorable experiences.

1. Ensure that retail stock is effectively merchandised and secure within the VIC and support the Assistant Visitor Servicing Officer (AVS) to manage stock control. When advised, place orders, receive deliveries, report discrepancies, record stock, price and display goods. Update associated administration.

1. Responsible for the secure handling of all cash, credit card receipts etc and prepare and bank lodgements in full compliance with the VIC guidelines.

1. Manage the stock of literature within the VIC.

Hours of work: 20 to 30 hours a week (day and evening shifts)

In Return:

• Rates of pay : Basic rate
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