Webchat Associate (Working from home/Hybrid)

Essential location requirement: The successful candidate will be required to attend the Belfast based office once per week. This is an essential requirement for the role.

The Role

Our client, a leading financial Services organisation, requires a Webchat Associate (Working from home/Hybrid) to join their Belfast team. This great opportunity will commence on a temporary basis for 6 months.

In this role you will be able to support customers in a timely and professional manner via online text chat Support.

Working Pattern

This great role will give you the ability to work from home with only one day required in the office per week to attend team meetings. Training will be Monday - Friday 9AM-5PM, 4-5 weeks.

After training shift Patterns for this role are Monday to Sunday inclusive and could be:

• 8AM to 4PM (5 days per week)
• 10AM to 6PM (5 days per week)
• 4PM to 12PM (5 days per week)
• 8PM to 8AM (3 days worked per week)

Shift allowance will be payable for any unsociable hours and overtime rate applicable for bank holidays.

The ideal candidate will demonstrate the following:

• Excellent communication skills; written
• Ability to work independently as well as work as part of an overall team
• Excellent IT skills
• Able to work calmly under pressure

If you are interested in this role, please forward your CV via the link. On receipt you will receive a invite online interview within 24 working hours.

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